Policies
Studio Policies
Welcome to Marlen.
As we prepare to open our studio on September 1st, our intention is to create a refined, high-quality experience for every client from day one. We will operate with professionalism and respect, always valuing both your time and the time of our instructors.
Please note that we will have a strict 24-hour cancellation policy with no exceptions. Kindly book your session only if you are certain you can attend.
All new clients are required to complete an Intro Class before joining any group sessions.
This session includes a studio tour, an introduction to the equipments and a personal assessment, allowing us to understand your body and guide you safely and correctly.
At Marlen, the Intro Class is mandatory for all new clients, regardless of previous experience.
This allows us to assess your movement, understand your needs, and ensure consistency in the quality and safety of our sessions.
Each session lasts 50 minutes.
This allows us to deliver a focused, structured, and high-quality experience while respecting your time and maintaining the flow of the studio schedule.
We operate with a strict 24-hour cancellation policy.
Cancellations made less than 24 hours before the session will result in the loss of that session.
As a one-time exception, new clients who cancel late for the first time may receive one credit.
This exception will not be repeated.
Bookings can be cancelled through the system up to 24 hours before the session.
After this time, cancellations are not accepted.
If a session is cancelled by the studio, the credit will be returned to your account and can be used for another booking.
All sessions must be booked in advance through our booking system.
We do not accept bookings via messages or calls, as this allows us to maintain structure, fairness, and availability for all clients.
Sessions falling on public holidays are not rescheduled.
Our packages are designed on a weekly basis to ensure flexibility across different months.
From our website you can join the Waitlist for any class. You will be notified via email if a spot becomes available.
Availability is offered on a first come, first served basis.
Once a spot becomes available, all clients on the waitlist will be notified.
The first person to confirm the booking will secure the spot.
If you have any injuries or medical conditions, medical guidance may be required before participating.
For Prenatal and Postnatal sessions, doctor approval is mandatory.
We reserve the right to decline participation if we believe it is not safe for your condition.
All purchases are final.
We do not offer refunds for any reason.
Memberships are offered on a monthly basis.
Payments can be made via Revolut, QuickPay, bank transfer, or card payment through a secure payment link.
Your membership will be activated once the payment is completed.
We recommend comfortable clothing that allows free movement.
Barefoot or grip socks are recommended for better stability and control.
Phones are allowed in silent mode only.
We aim to maintain a calm and focused environment for all clients.
FAQ's
Need help? You’ve come to the right place!
Below, you’ll find answers to frequently asked questions. If you need further assistance, please feel free to contact us.
Yes. Before your first session, you will be required to complete and sign a registration form that includes our terms and conditions, as well as a health declaration.
This allows us to understand your physical condition and ensure that all sessions are conducted safely, responsibly, and with the appropriate guidance for your body.
Our sauna is available within the changing areas and is designed to support relaxation and recovery after your session.
For hygiene and comfort, all clients are required to use a towel while in the sauna. You may bring your own towel or rent one from the studio for €5.
We recommend using the sauna mindfully, staying hydrated, and limiting your time according to your comfort.
All new clients are required to complete an Intro Class before joining any group sessions.
This session includes an introduction to the equipment and a personal assessment, allowing us to understand your body and guide you safely and correctly.
Yes. Due to our boutique format and limited spots, all sessions require prior booking.
This ensures a personalised experience and proper attention for every client.
Yes. We can provide you with a secure payment link, allowing you to complete your payment online.
Prenatal sessions are designed to support safe movement during pregnancy.
Participation requires approval from your doctor.
Postnatal sessions focus on recovery and gradual return to movement.
Clients must receive medical clearance before attending.
Absolutely. Clients of all ages are welcome at our studio.
We will also offer dedicated classes designed specifically for older adults, focusing on safe, controlled movement, improving mobility, balance, and overall strength.
Each session is guided with care and attention, ensuring a comfortable and supportive environment where every individual can move with confidence and feel at ease.
Reformer sessions are performed in small groups with a maximum number of participants.
This allows us to maintain a high level of guidance, precision, and attention to each individual.
Private sessions are available for clients who prefer a fully personalised approach or require focused attention due to specific needs or goals.